Return & Refund Policy
REFUND & RETURN POLICY Last Updated: 2025
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POLICY OVERVIEW MUVIN does not offer cash refunds. Eligible returns receive store credit only. No exceptions.
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TRY-ON CARE Please try on items carefully. Returned items must be free of makeup, self-tanner, deodorant, pet hair, stains, and odors. Items received in unsellable condition will not be accepted and store credit will not be issued.
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RETURNS & STORE CREDIT Returns must be initiated and shipped within 30 days of delivery. To start a return, visit our returns portal and select the items you wish to return. You will be able to purchase a discounted return shipping label to print at home. Please include your name, order number, and email inside the return package (a printed invoice or handwritten note is acceptable).
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FREE RETURNS — RE:DO COVERAGE If you opted into Re:Do return coverage ($2.98) at checkout: • Your return shipping label will be generated at no cost • Follow the same return steps through the portal If you opted out of Re:Do: • A discounted return label is still available for purchase through the portal
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ELIGIBLE RETURN CONDITIONS Returned items must be: • Unworn and unwashed • In original condition • With all tags still attached Items NOT eligible for return: • Final clearance items • Bodysuits • Swimwear • Lingerie • Tights and socks • Accessories • Bags and clutches • Matching sets returned separately (both pieces must be returned together) • Orders paid entirely with store credit
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FINAL SALE The following items are final sale and non-returnable: • Sale items • Accessories • Bags and clutches • Swimwear • Bodysuits No exceptions.
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EXCHANGES MUVIN does not offer direct exchanges or item holds. To receive a different size or style: • Return the original item through the portal • Use your store credit to place a new order Store credit never expires.
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PROCESSING TIME Once your return is received, please allow: • 10 to 15 business days for standard processing • Up to 25 business days during peak seasons Store credit will be issued as a digital gift card via email, reflecting the item price and tax. Original shipping fees are non-refundable.
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RETURN SHIPPING ADDRESS MUVIN — RETURNS DEPARTMENT [Your warehouse address] [City, State, ZIP] In-person drop-offs are not accepted.
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ITEMS NOT CONSIDERED DEFECTIVE The following are not considered manufacturing defects: • Loose threads or raw edges • Fabric feel or texture variations • Minor color differences due to screen or monitor settings • Style or color dissatisfaction • Sizing issues — please refer to our size guide before ordering • Normal variation between items of the same size • Damage caused by wear, washing, or improper care
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IMPORTANT NOTES • Do not send returns to the sender address on your original package • Items sent without an approved return request will not be accepted • MUVIN is not responsible for non-MUVIN items sent by mistake • MUVIN is not responsible for delivery issues caused by incorrect customer information For assistance: brandmuvin@gmail.com
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INTERNATIONAL ORDERS All international orders are final sale and not eligible for return or exchange.