REFUND & RETURN POLICY Last Updated: October 9, 2026
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POLICY OVERVIEW When you request a return, MUVIN may first offer an optional partial refund while you keep the item. Any offer and its amount are determined case by case. You may decline the offer and proceed with an eligible return under this policy. All approved refunds are issued to the original payment method.
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TRY-ON CARE Please try on items carefully. Returned items must be free of makeup, self-tanner, deodorant, pet hair, stains, and odors. Items received in unsellable condition will not be accepted and a refund will not be issued.
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RETURNS & REFUNDS Returns must be initiated and shipped within 30 days of delivery. To start a return, email brandmuvin@gmail.com with your order number and reason for return. If you choose to return an eligible item, MUVIN will provide a prepaid return shipping label and approved return instructions. Please include your name, order number, and email inside the return package (a printed invoice or handwritten note is acceptable).
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RETURN SHIPPING MUVIN pays for the prepaid return shipping label for eligible, approved returns. Use the label and instructions we provide to send your return.
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ELIGIBLE RETURN CONDITIONS Returned items must be: • Unworn and unwashed • In original condition • With all tags still attached Items NOT eligible for return: • Final clearance items • Bodysuits • Swimwear • Lingerie • Tights and socks • Accessories • Bags and clutches • Matching sets returned separately (both pieces must be returned together) • Orders paid entirely with store credit
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FINAL SALE The following items are final sale and non-returnable: • Sale items • Accessories • Bags and clutches • Swimwear • Bodysuits No exceptions.
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EXCHANGES MUVIN does not offer direct exchanges or item holds. To receive a different size or style: • Request a return by email and return the eligible original item using the prepaid label provided by MUVIN • Place a new order for the desired size or style. Approved return refunds are issued to the original payment method.
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PROCESSING TIME Once your return is received, please allow: • 10 to 15 business days for standard processing • Up to 25 business days during peak seasons Approved refunds will be issued to the original payment method, reflecting the item price and tax. Original shipping fees are non-refundable.
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RETURN SHIPPING ADDRESS Use the return address on the prepaid label and approved return instructions provided by MUVIN. In-person drop-offs are not accepted.
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ITEMS NOT CONSIDERED DEFECTIVE The following are not considered manufacturing defects: • Loose threads or raw edges • Fabric feel or texture variations • Minor color differences due to screen or monitor settings • Style or color dissatisfaction • Sizing issues — please refer to our size guide before ordering • Normal variation between items of the same size • Damage caused by wear, washing, or improper care
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IMPORTANT NOTES • Do not send returns to the sender address on your original package • Items sent without an approved return request will not be accepted • MUVIN is not responsible for non-MUVIN items sent by mistake • MUVIN is not responsible for delivery issues caused by incorrect customer information For assistance: brandmuvin@gmail.com
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INTERNATIONAL ORDERS All international orders are final sale and not eligible for return or exchange.